FAQ
Q: How will my dog's bed be shipped?
A: All new orders are shipped via FedEx Ground. Many warranties are shipped using FedEx SmartPost, which utilizes the USPS as the last stage in shipping delivery. This means your local postman will be delivering any warranty replacements, while the FedEx deliveryman will be delivering new orders.
Q: When will my dog’s bed arrive?
A: Orders are shipped within 1-3 business days after the order has been placed. Personalized embroidery items take a little longer than other products to prepare, so please expect to wait up to four days before shipping confirmation emails are sent. You can expect delivery to your home 5-7 business days after your order is placed.
Q: Why don’t you ship to Hawaii or Alaska? What about international orders?
A: We currently do not ship outside the 48 contiguous continental United States. We hope to offer deliveries to Alaska and Hawaii for rates calculated by USPS and FedEx by the end of 2017.
Q: Do you offer expedited shipping?
A: We can usually accommodate requests for faster shipping, but you will need to pay the cost of shipping in this case. To add expedited shipping to your order, please call our Customer Service line at 510-100-0000. You must contact us before 12 PM PST the day the order is placed for us to ensure that the package ships on time.
Q: My dog chews through every bed I buy him. What bed do you recommend?
A: For a serial bed-killer, the only bed we recommend is our Cujo Cot Raised Aluminum Bed. This is the strongest bed we have and the closest thing to indestructible we can make. It was specifically designed to thwart even the most persistent chewers with its 100% aluminum frame, which guards all corners and edges of the bed from sharp dog teeth. The Ripstop Ballistic Nylon that forms the bed sling is pulled tight so that it cannot be gathered between your dog’s teeth, and it’s durable enough to hold up against any scratching and digging behaviors. Best of all, it can be used indoors, outdoors, and even inside most standard wire crates!
Q: My dog likes to chew on his beds, but he isn’t a big chewer. What might work for him?
A: Any of our cushioned CARE beds would be good options for a medium or light chewer. If your dog fixates on corners, we recommend a round bed, just to eliminate that temptation. If your dog goes after zippers or raised edges, you’ll want to avoid the bolster-style beds—there are more chewing targets available on that kind of bed, and it works best for lighter, more occasional chewers.
Q: I need a pad for my crate. Which one is the strongest?
A: The Cujo Cot Raised Aluminum Bed is our strongest crate bed by far. If you have a dog that suffers from separation anxiety or chews constantly out of boredom when crated, this is the only bed likely to hold up. We offer a shorter leg option for cots destined for crate use to ensure your dog will have enough headroom to be comfortable. If the cot absolutely will not work for your crate, we offer two other crate bed options: the TUFF Crate Pad and the Orthopedic TUFF Crate Pad. These beds are best for light or medium chewers only, as the exposed edges and corners can still fall victim to persistent chewing if your dog works at the material long enough. The Orthopedic TUFF Crate Pad can hold up a bit better to persistent chewing because it has a separate, removable cover; if necessary, multiple covers can be used on the pad for better protection. The TUFF crate pad is sewn completely shut and cannot be double-covered.
Q: What about cleaning the bed?
A: Our pads are super-easy to clean! Since there is no removable cover on these pads,
simply place the entire pad in your washer and wash with cold water on delicate.
Heat drying is not recommended, but if air-drying is not possible you may tumble dry these pads on the lowest heat setting.
The heat and friction of the dryer may shorten the lifespan of the material so this method should only be used when absolutely necessary.
Please note vomit and urine have corrosive properties which can penetrate through the water resistant cover.
Clean all urine and vomit immediately with a dry towel.
Customers in the past have told us that a deodorizer (ex. Febreeze) can take away the urine or vomit smell;
washing the bed with a half a cup of white vinegar will also help break down stubborn odors.
Q: What size bed should I get?
A: The size of the bed you need will depend on the length (not the weight) of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out. If you can’t get your dog to hold still, we recommend measuring a space out on the floor for the bed you’re considering as a visual guide. If you’re considering a bed with raised edges, such as the Deep Den Dog Bed or the Nesting Bolstered TUFF Bed, make sure to compare your dog’s measurements to the listed sleeping dimensions, rather than the outer dimensions. All our beds also have a size guide tab on their product page that can give additional information on bed sizing.
Q: Do you offer custom sizing? Can you make a cover for my sofa?
A: Unfortunately, we cannot accommodate orders for custom sizes, items, or covers. The only products and sizes currently available are those displayed on our website.
Q: What type of mattress is better?
A: We use two different kinds of mattresses for most of our beds: original (also known as nesting), and orthopedic. The type of mattress that will work best depends on your own dog’s preferences and needs. Our original nesting fill is made of lightweight, flexible polyester stuffing that allows your dog to sink down and nestle into the cushioning. It’s great for dogs that like to paw at their beds and rearrange the stuffing, and it is also a good choice for small dogs under twenty pounds. Our orthopedic mattresses are much firmer, offering superior support for big, heavy dogs. The orthopedic mattress is recommended for any dog currently suffering from hip, spine, or joint problems, as well as any breeds prone to those issues later in life. If you have a dog that is over 100 lbs, the orthopedic mattress will also offer the best cushioning without any danger of flattening out. For smaller dogs under twenty pounds the foam may feel hard to them, so some small breeds may not enjoy the orthopedic mattress unless they are accustomed to firmer beds.
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Q: My dog doesn’t chew. What bed is best for her?
A: If you need an indoor bed for a nondestructive dog, we have an entire line of luxury beds to choose from. Our LUX beds utilize upholstery-grade microfiber to offer your dog the softest sleeping experience possible. These beds come with an option of a faux-fur sleeping surface (made from synthetic polyester fibers) or fur-less microfiber. For something a bit less fluffy, we have a denim line of beds. These beds are as soft as a well-worn pair of jeans, and they’re a bit more durable than the LUX line when it comes to everyday wear-and-tear. However, none of these beds are chew-resistant, so if you have a chewer you’ll want to wait until they’ve outgrown their chewing phase before getting them one of these beds.
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Q: Which beds can be used outdoors?
A: Our series beds work well outside. The ultra-durable Ripstop Ballistic Nylon will hold up against most weather elements and can be easily hosed down when needed. Our Original Beds and Nesting Beds have a water-resistant cover to help protect the beds against rain and fog, while our orthopedic beds have an additional waterproof liner for even better protection against moisture. Our Cujo Cots also make great outdoor beds, especially in the summer—the raised design allows air to circulate beneath the bed, keeping your dog comfortable and cool despite the heat.
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Q: I need a waterproof bed!
A: Our TUFF material is water-resistant, so any beds from the line will offer some protection against messes and spills. Since urine and vomit tend to be corrosive, they may seep through the cover if not quickly wiped up. For a bed that offers more protection, we recommend our Orthopedic TUFF Beds. The orthopedic mattresses come with an additional waterproof liner underneath the cover that will keep the foam safe from accidents.
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Q: I already have a bed. Do you sell just the covers?
A: We sell all our covers separately under the Extras section of our website. Please note that only TUFF, TUFF Velvet, and Ripstop covers are considered chew-resistant and are covered by our 90-day warranty. Our covers can be used with both orthopedic and nesting-type fills as long as the dimensions match.